At Auvienna, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

1. Returns

We accept returns within 30 days from the date of delivery.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

2. Free Return Shipping

We offer free return shipping on all eligible returns.
Instructions on how to return your item will be provided once your return request is approved.

3. No Restocking Fees

We do not charge any restocking fees.
You will receive the full value of your returned item.

4. No Final Sale Items

We do not have final sale items.
All products are eligible for return within the 30-day return period.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.

6. Exchanges

If you wish to exchange an item, please contact us and we will assist you with the process.

7. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
We will resolve the issue as quickly as possible at no additional cost.

8. Contact

If you have any questions about returns or refunds, please contact us at:
contact@auvienna.com