Terms of service

By accessing, browsing, or using the Auvienna website, you agree to be bound by these Terms of Service. If you do not agree, you must not use our website.

1. About Us

Auvienna is an online retail store providing products to customers in the United Kingdom.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You have permission from a parent or legal guardian.

3. Products and Pricing

  • All prices are listed in GBP (£) and include VAT where applicable.
  • We make every effort to ensure product descriptions and prices are accurate; however, errors may occur.
  • We reserve the right to correct errors, change prices, or discontinue products at any time without notice.

4. Orders

  • Placing an order does not guarantee acceptance.
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing.
  • You must provide accurate and complete information when placing an order.

5. Payment

All payments must be made at the time of purchase using accepted payment methods. Transactions are processed securely via third-party payment providers.

6. Delivery

Delivery times are estimates and not guaranteed. Auvienna is not responsible for delays caused by couriers or external factors.

7. Returns and Refunds

Please refer to our Return & Refund Policy for full details regarding returns, cancellations, and refunds.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Auvienna or its licensors and is protected by copyright laws.
You may not reproduce, distribute, or use any content without prior written permission.

9. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to systems
  • Interfere with the website’s functionality or security

10. Limitation of Liability

To the fullest extent permitted by law, Auvienna shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
    arising from the use of our website or products.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

11. Indemnification

You agree to indemnify and hold Auvienna harmless from any claims, damages, or expenses arising from your misuse of the website or breach of these terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.

14. Contact Information

For any questions regarding these Terms, please contact us at:
contact@auvienna.com